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Can I get a catalog? |
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Does it really take 3-5
days to process my order? |
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Do I get to see my order
before it prints? |
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Why don't I see
all the images on the screen right away? |
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Can I get samples of the
cards that are on your site? |
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How do I get to the Order Form on the website?
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Why can't I compose a
proof of my order on the screen at the time I order? |
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When do I pay for my order?
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How do I contact you? |
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Can I phone in my
order? |
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What is the weight of
the paper? |
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How do I know you
have the design I want in stock? |
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What wording can I use? |
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Can I get my
envelopes early to address them? |
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What if I need to
make changes on my announcement or invitation after I see the proof? |
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What if I do
not receive an e-mail verification of my order? |
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Is there any
other quantity discounts after 100 pieces? |
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What if there is an
error in my order when I receive it? |
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What if my
question wasn't answered here? |
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Can I get a catalog?
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We do not have paper catalogs available
for one very great reason... We
add new designs almost weekly! |
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design tags. |
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We have so many new things, a paper catalog
would be obsolete before we could even get it printed...it would
greatly add to the cost of our product...and a catalog would take
weeks if not months to complete and then the newest designs we get
weekly wouldn't even be included. We have chosen to get the latest
and greatest new products to our customers almost the day we receive
them or design them by putting them on our website immediately. Be
sure to bookmark us and visit often! |
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Does it really take 3-5 days to process my order?
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A lot of
the timing on processing your order is up to you. If you are
ordering custom printed items that receive a proof, we will send you a
FREE typeset proof to approve within 2-3 business days. Did you give us the
right e-mail address to receive your proof? Did you reply
right away with an OK to print? Any delay in replying will
slow down your order. Did you pre-order so that we have
reserved the paper for your order? We say up to 5 days, but
that's really dependent upon you. We don't like to hold up an order
any more than you want to wait for it. Your quick response to our
e-mail proof can definitely speed up the process. |
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Do I get to see my order before it prints? |
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Of
course! We want to get your order perfect the first time so we
send you a FREE e-mail typeset proof of your order. The proof shows exactly what
your order will look like when it prints. We do require you to
respond to our e-mail with your "Ok to print", or "OK to print with
these changes" (and list the changes). It is important to proof
EVERY word as if there are any errors or typos on the copy you sent us,
those errors could also be on the FREE typeset proof we have e-mailed
to you. Also, if you want a saying or verse on your card and you did not
type as part of the message to be printed and you do not see it on your
FREE typeset proof, it will not appear on your final printed
order. Reprints
are no fun for anyone, they can be costly and they take time to reprint,
ship and
receive. |
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Why don't I see all the images on my monitor right
away? |
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Unfortunately, our site has to be loaded with lots of graphics for you
to see our products! And sadly, even though we have uploaded these
images in the smallest size possible to still retain the clarity of the
designs, on a 56K modem or slower, this could take a few minutes to
load. You will see all the titles of the designs begin to display first,
then the images will begin to appear starting at the top of the page.
With all the wonderful things we have to see, we're sure the time it
takes to load our beautiful graphics will be worth the wait--so sit back
with your coffee, get comfortable, and enjoy shopping from the comfort
of your own home. |
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Can I get samples of the cards that are on your site? |
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We realize some companies offer free samples
and other companies charge for every sample you request. Our inventory
changes so dramatically that we have decided not to offer samples, but
instead to sell lots of high quality items that display on our site
large enough for everyone to see the beautiful details immediately, when
you want them, while you're shopping. (Just click on the small pictures
and they will enlarge.) |
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How do I get to the Order Form on the website?
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When you find the design you want to
order, click on the small thumbnail picture and it will enlarge.
Under the large picture, you will find pricing information for
printed cards (and blank if available), what font was used on the
printed sample shown, matching notecards, (if available), and to get
to the order form exclusive to the design or notecard you have
selected, just click on the "Order Now" icon below the item you want
to order: |
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Click on the |
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icon under the
enlarged design you want to order. |
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Why can't I compose a proof of my order on
the screen when I order it on line? |
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We know the latest trend is to see your message on the card you have
selected when you order it, but we feel that anyone can sell paper, what
you're hired us to do is professionally typeset your order...and that's
what we do, individually, one order at a time. Our final product
is superior to website-created proofs and we know you'll agree when you
see your FREE proof that it was worth the wait for professional typesetting. |
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When do I pay for my order?
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We
accept MasterCard, Visa and American Express. Payment in
full is charged at the time the order is received. |
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How do I contact you? |
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There are several
ways to contact us. Please
click
here for more details. |
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Can I phone in my order?
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All orders need to be submitted through our website. This allows us to
process your order much faster. And because all the information was
typed in by you, errors are eliminated during processing and typesetting. If
you feel more comfortable, you can call us with your credit card
information after you have submitted the order through the website at
800-400-2269. |
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What is the weight of the paper?
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The
average paper weight of the paper we carry, and the standard of the industry,
is 80 pound cover stock.
The weight of the paper stock used on our site varies from 65 pound
cover stock (the lightest weight we carry) and up.
(No adjustments or refunds will be made due to the paper weight of
any design shown on our site.) If you are concerned about any
aspect of the design you are ordering such as the design on the
envelopes, colors, etc., please let us know at the time you submit your
order. Most of this information is shown on the page with the design. We
cannot guarantee that any design will not be changed between the time
you see it on our site and the time the stock arrives at our facility,
but we make every effort to keep our products updated on our site. No
adjustments or refunds will be made regarding any change in any aspect
of a design, paper quality or weight, and/or envelopes colors or designs
on envelopes. |
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How do I
know you have the design I want in stock?
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We try to have all the designs on our website in stock all the time, but in
the event we need to order the design you selected, and we will not receive it within the 3-5
business days required to process your order, we will notify you by
e-mail of the anticipated time your order may be delayed, if any.
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What wording can I
use?
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We offer totally custom printing! Pick ANY DESIGN on
our site and put ANY WORDING on it! Use them for birth announcements,
party invitations, luaus, weddings or BBQs--just change the wording.
You get to choose what's printed on your announcement or invitation. If
you like one of our sayings, use it! If you want to create your own,
feel free! Use a saying we have from another card--it’s totally up to
you. Use what we have on the card as a guideline as to how many lines
will fit on a card. We only ask that you use good judgment and not ask
us to print too much information in a very small amount of space.
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Can I get my envelopes early? |
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YES! Just
pre-order the paper stock, select the envelopes early option
in the shipping section of the ordering process, and we’ll send your
envelopes right away for a minimal shipping fee. |
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What if I
need to make changes on my announcement or invitation after I see the
proof?
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Please “reply” to our
FREE e-mail typeset proof, tell us the changes that you have, and that your "order is okay
to print with the corrections" you have e-mailed. We will make the
corrections and send your order to the printing department. Requesting
another proof could also further delay the printing of your order by 1-2
days depending on the reason for another proof. Any additional proofs
are at a cost of $10.00 each.
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What
kind of changes can I make to my proof?
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When you give us the information to typeset, it should
be complete and in the font you want for your final order. Changes
should only need to be made to spelling or minor content changes.
Font Change: After the first free proof has been e-mailed to you, we
will change the font one time at no charge--there is no second proof
sent as the purpose of the proof is correct content and spelling. If you
require a proof after a font change, there is a cost of $10.00 and the
printing of your order will be delayed at least 24 hours.
Any other font changes are at an additional charge of $7.50 each. A font
change may delay your order at least 24 hours. |
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What if I do
not receive an e-mail verification of my order?
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Only
custom printing on birth announcements and/or party invitations receive
a FREE e-mailed verification of the typeset order due to the amount of
information we are printing. You will receive a FREE e-mailed typeset of
your order within 2-3 business days.
There is no typeset proof sent on orders for: blank paper (no information to verify it's
OK to print), thank you notes,
return addresses on envelopes, address labels, stationery and
Christmas photo cards. As most of these items are
only a few words or lines, we take the information EXACTLY as you have
submitted it and print without verifications. Please proof read the
information before you submit it. If you require an proof of any of the
items listed here, there is a $10.00 charge.
Also, if you did not end on a "Thank You, your order has been received"
page that recapping your order and includes an order number after you
click on the "Submit Order" icon, we will not receive your order. Please
make sure you go through all the steps until you see the final "Thank
You" page that also gives you an order number. Please be sure to print
out the final "Thank You" page for your reference and order number.
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Is there any other
quantity discounts after 100 pieces?
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Our
next price break is at 500 pieces. Please
e-mail us with your
information such as how many you need, the date of the party, and the
date you wish to mail them. Please allow a few days for us to get all
the information for you and we will e-mail you a quote.
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What if
there is an error in my order when I receive it?
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Unfortunately, there are
occasions when errors occur. If the product you receive has a printing
error that was caused by our printing process, we will happily replace
your order at no charge. If the paper design is in stock, your order
usually prints and ships within one business day. Your replacement order
will be shipped to you the same method as your original order. (If you
requested UPS ground, the reprint will be shipped by UPS Ground. You can
upgrade the shipping at an additional cost.)
We cannot replace the cards if the mistake was on copy you sent us, or
was not caught and changed when you examined the FREE e-mail proof we
sent you. If you OK your order to print with the error as shown on
the proof, your order will be reprinted within 48 hours (provided the
paper design is in stock) at full price less 20% plus shipping and
California sales tax, if applicable.
We may send a UPS Call-Tag, at our expense, to retrieve the cards from
you. Other than stated here,
no refunds or returns are allowed on
personalized items. |
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What if my
question wasn't answered here?
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Please check our
How to Order section for an
answer or
send us an email to
CustomerService@announcingit.com.
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