Click on any of the questions below to go to
the answers to click on the Baby or Holiday Q&A links to the right for
information specific to those topics.
We do not have paper catalogs available
for one very great reason...
We
add new designs almost weekly!
Just look for the
design tags.
We have so many new things, a paper catalog
would be obsolete before we could even get it printed...it would
greatly add to the cost of our product...and a catalog would take
weeks if not months to complete and then the newest designs we get
weekly wouldn't even be included. We have chosen to get the latest
and greatest new products to our customers almost the day we receive
them or design them by putting them on our website immediately. Be
sure to bookmark us and visit often!
A lot of
the timing on processing your order is up to you. We upload your
FREE typeset
proof to approve within 2-3 business days. You can view your
proof on our website by clicking on the My Order Status button from our
homepage. Did you approve your proof
right away? Any delay in replying will
slow down your order. Did you pre-order so that we have
reserved the paper for your order? We say up to 5 days, but
that's really dependent upon you. We don't like to hold up an order
any more than you want to wait for it. Your quick response to
approve your FREE typeset proof can definitely speed up the process.
Of
course! We want to get your order perfect the first time so we
upload a FREE typeset proof of your order to our website.
You can view your proof and your order history by clicking on the My
Order Status button on our homepage. The proof shows exactly what
your order will look like when it prints. We do require you to
approve your proof before it can print. It is important to proof
EVERY word as if there are any errors or typos on the copy you sent us,
those errors could also be on the FREE typeset proof when you
view it. Reprints
are no fun for anyone, they can be costly and they take time to reprint,
ship and
receive.
Unfortunately, our site has to be loaded with lots of graphics for you
to see our products! And sadly, even though we have uploaded these
images in the smallest size possible to still retain the clarity of the
designs, on a 56K modem or slower, this could take a few minutes to
load. You will see all the titles of the designs begin to display first,
then the images will begin to appear starting at the top of the page.
With all the wonderful things we have to see, we're sure the time it
takes to load our beautiful graphics will be worth the wait--so sit back
with your coffee, get comfortable, and enjoy shopping from the comfort
of your own home.
We realize some companies offer free samples
and other companies charge for every sample you request. Our inventory
changes so dramatically that we have decided not to offer samples, but
instead to sell lots of high quality items that display on our site
large enough for everyone to see the beautiful details immediately, when
you want them, while you're shopping. (Just click on the small pictures
and they will enlarge.)
When you find the design you want to
order, click on the small thumbnail picture and it will enlarge.
Under the large picture, you will find pricing information for
printed cards (and blank if available), what font was used on the
printed sample shown, matching note cards, (if available), and to get
to the order form exclusive to the design or note card you have
selected, just click on the "Order Now" icon below the item you want
to order:
We know the latest trend is to see your message on the card you have
selected when you order it, but we feel that anyone can sell paper, what
you're hired us to do is professionally typeset your order...and that's
what we do, individually, one order at a time. Our final product
is superior to website-created proofs and we know you'll agree when you
see your FREE proof that it was worth the wait for professional typesetting.
We
prefer orders to be submitted through our website. This allows us to
process your order much faster. And because all the information was
typed in by you, errors are eliminated during processing and typesetting. If
you feel more comfortable, you can call us with your credit card
information after you have submitted the order through the website at
800-400-2269.
The
average paper weight of the paper we carry, and the standard of the industry,
is 80 pound cover stock. The weight of the paper stock used on our site varies from 65 pound
cover stock (the lightest weight we carry) and up. (No adjustments or refunds will be made due to the paper weight of
any design shown on our site.) If you are concerned about any
aspect of the design you are ordering such as the design on the
envelopes, colors, etc., please let us know at the time you submit your
order. Most of this information is shown on the page with the design. We
cannot guarantee that any design will not be changed between the time
you see it on our site and the time the stock arrives at our facility,
but we make every effort to keep our products updated on our site. No
adjustments or refunds will be made regarding any change in any aspect
of a design, paper quality or weight, and/or envelopes colors or designs
on envelopes.
We try to have all the designs on our website in stock all the time, but in
the event we need to order the design you selected, and we will not receive it within the 3-5
business days required to process your order, we will notify you by
e-mail of the anticipated time your order may be delayed, if any.
We offer totally custom printing! Pick ANY DESIGN on
our site and put ANY WORDING on it! Use them for birth announcements,
party invitations, luaus, weddings or BBQs--just change the wording.
You get to choose what's printed on your announcement or invitation. If
you like one of our sayings, use it! If you want to create your own,
feel free! Use a saying we have from another card--it’s totally up to
you. Use what we have on the card as a guideline as to how many lines
will fit on a card. We only ask that you use good judgment and not ask
us to print too much information in a very small amount of space.
Please “reply” to the
FREE typeset proof with the changes you need. We will make the
corrections and send your order to the printing department. Requesting
another proof could also further delay the printing of your order by 1-2
days depending on the reason for another proof. Any additional proofs
are at an additional cost.
When you give us the information to typeset, it should
be complete and in the font you want for your final order. Changes
should only need to be made to spelling or minor content changes.
Font Change: After the first free proof, we
will change the font one time at no charge--there is no second proof
sent as the purpose of the proof is correct content and spelling. If you
require a proof after a font change, there is an additional cost and the
printing of your order will be delayed at least 24 hours.
Any other font changes are at an additional charge of $7.50 each. A font
change may delay your order at least 24 hours.
Only
custom printing on birth announcements and/or party invitations receive
a FREE typeset proof. You will be able to view your FREE
typeset proof on our website by clicking on the My Order Status button
from our home page. Your FREE typeset proof of
your order is available within 2-3 business days.
There is no FREE typeset proof on orders for:
blank paper (no information to verify it's OK to print), thank you
notes, return addresses on envelopes, address labels, note cards,
stationery, and Christmas photo cards. As most of these items are
only a few words or lines, we take the information EXACTLY as you have
submitted it and print them. Please read the
information you have typed in the order form before you submit it.
If you require an proof of any of the items listed here, there is an
additional charge.
Also, if you did not end on a "Thank You, your order has been received"
page that recapping your order and includes an order number after you
click on the "Submit Order" icon, we will not receive your order. Please
make sure you go through all the steps until you see the final "Thank
You" page that also gives you an order number. Please be sure to print
out the final "Thank You" page for your reference and order number.
Our
next price break is at 500 pieces. Please
e-mail us with your
information such as how many you need, the date of the party, and the
date you wish to mail them. Please allow a few days for us to get all
the information for you and we will e-mail you a quote.
Unfortunately, there are
occasions when errors occur. If the product you receive has a printing
error that was caused by our printing process, we will happily replace
your order at no charge. If the paper design is in stock, your order
usually prints and ships within one business day. Your replacement order
will be shipped to you the same method as your original order. (If you
requested UPS ground, the reprint will be shipped by UPS Ground. You can
upgrade the shipping at an additional cost.)
We cannot replace the cards if the mistake was on copy you sent us, or
was not caught and changed when you examined the FREE typeset proof. If you OK your order to print with the error as shown on
the proof, your order will be reprinted within 48 hours (provided the
paper design is in stock) at full price less 20% plus shipping and
California sales tax, if applicable.
We may send a UPS Call-Tag, at our expense, to retrieve the cards from
you. Other than stated here,
no refunds or returns are allowed on
personalized items or blank stock.
